Terms of service

Welcome to Desk & Trail (“we”, “us”, “our”).

By accessing or purchasing from deskandtrail.in, you agree to the following Terms of Service. Please read carefully.

 

 

 

1. General Conditions

 


By using this website, you represent that:

 

  • You are at least 18 years old

  • You agree not to misuse any services

  • You agree to provide accurate information during checkout

 


We reserve the right to refuse service to anyone for any reason at any time.

 

 

 

2. Products & Services

 


Desk & Trail sells:

 

  • Coffee, tea, matcha

  • Apparel, stationery, accessories

  • Limited edition print-on-demand merchandise

 


All products are subject to availability.

We may modify or discontinue products without prior notice.

 

 

 

3. Pricing & Payment

 


Prices listed are in INR.


We reserve the right to:

 

  • Update prices

  • Add/remove discounts

  • Correct any typographical errors at any time

 


Accepted payment methods include:

 

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Wallets

  • COD (where available)

 


Payments are processed securely through authorized third-party gateways such as Razorpay, Shopify Payments, etc.

 

 

 

4. Order Acceptance

 


Your order is considered accepted when:

 

  • Payment is confirmed

  • You receive an order confirmation email

 


We may cancel or refuse an order if:

 

  • The product is out of stock

  • There is a pricing or system error

  • Fraudulent activity is suspected

 


Refunds (if applicable) will be issued to your original payment method.

 

 

 

5. Shipping & Delivery

 


Delivery timelines are estimates and may vary due to:

 

  • Courier delays

  • Weather conditions

  • Operational issues

 


Desk & Trail is not liable for delays outside our control.


Once an order is shipped, tracking details will be provided.

 

 

 

6. Returns, Refunds & Exchanges

 


Our policies vary by product category:


 

Consumables (coffee / matcha / tea)

 

 

  • No returns or exchanges

  • Replacement offered only for damaged or incorrect products

 


 

Merchandise

 

 

  • 7-day return/exchange window

  • Product must be unused, unwashed, and in original condition

  • Return approval is subject to quality check

 


For full details, refer to our Return & Refund Policy.

 

 

 

7. Accuracy of Information

 


We attempt to display product colors, descriptions, and details accurately.


However:

 

  • Device screens may cause color variations

  • Natural variations exist in batch-roasted coffee

  • Updates or changes may occur without notice

 

 

 

 

8. Intellectual Property

 


All content on this site, including:

 

  • Text

  • Logos

  • Images

  • Graphics

  • Designs

  • Product descriptions

 


…is the property of Desk & Trail.

Unauthorized use is strictly prohibited.

 

 

 

9. Third-Party Links

 


Some content or services may redirect to third-party websites.

Desk & Trail is not responsible for:

 

  • Their content

  • Privacy policies

  • Accuracy

  • Security

 


Proceed at your discretion.

 

 

 

10. User Accounts

 


When creating an account:

 

  • You must provide accurate details

  • You are responsible for safeguarding your password

  • You must notify us of any unauthorized activity

 


We reserve the right to suspend or terminate accounts in case of misuse.

 

 

 

11. Limitation of Liability

 


Desk & Trail is not liable for:

 

  • Indirect or incidental damages

  • Loss of revenue

  • Loss of data

  • Delays caused by courier partners

  • Allergic reactions or misuse of products

 


Our maximum liability shall not exceed the value of your order.

 

 

 

12. Governing Law

 


These Terms shall be governed by the laws of India, with jurisdiction in Delhi, unless specified otherwise.

 

 

 

13. Changes to Terms

 


We reserve the right to update these terms at any time.

Changes will be posted on this page, and continued use of the website implies acceptance.

 

 

 

14. Contact Information

 


For any queries related to these Terms:


📧 care@deskandtrail.in